Chapter 1 – Conflicts

Every disagreement has a root cause, a single point where there is a difference of opinion. Conflicts arise at the factual level and they are often driven by diverse motivations, including interests, emotions, values, and perspectives. Additionally, intrinsic feelings, such as discomfort experienced at the time, play a significant role in influencing the reactions and behaviours of the conflicting parties. This dynamic is visually represented in a pyramid, illustrating that there is always a visible surface layer of the conflict concealing various invisible underlying factors.

(Mühlhäuser, 2022)

Our personal values are intricately woven into our actions, behavior across diverse situations, and our communication style. These values not only define us but also significantly influence our interactions and relations with others. Unlike tangible objects, values are abstract and can be challenging to fully grasp. Their impact becomes evident especially during times of tension or when they are taken to extremes. For example, an excessive sense of responsibility may be perceived as interference, while an overabundance of trust may be seen as blind faith. It is essential to collectively determine how these values should be expressed within the team. This can be achieved through mediation or conflict resolution, allowing common values to act as a catalyst for growth and development.