Module 11 – Moderation and Conflict Resolution: Building Stronger Teams

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Conflicts are an inevitable aspect of daily life, often bringing with them significant challenges. While they are frequently associated with negative outcomes – such as misunderstandings, emotional strife, divorce, and social unrest – they also possess a potential for positive growth if we learn to navigate and comprehend them effectively. The cornerstones for managing conflicts successfully lie in fostering clear communication and identifying the root causes of issues.

This comprehensive course is expertly designed to equip you with vital skills and knowledge necessary for cultivating inclusive environments, effectively managing conflict situations, and orchestrating meaningful discussions. Throughout the course, you will delve into the profound importance of inclusivity in educational settings, discovering how to pinpoint and dismantle barriers that may hinder collaboration and understanding among learners.

You will engage in a rich exploration of various conflict resolution strategies, including negotiation, mediation, and facilitation techniques, enabling them to tackle disagreements in a constructive and productive manner. This module empowers you to become proficient moderators of discussions, adept at managing diverse groups of participants, while ensuring that every voice is acknowledged, respected, and valued. By the end of the program, you will be ready to foster an environment where open dialogue and mutual respect can thrive, turning potential conflicts into opportunities for learning and growth.

Expected Learning Outcomes:

By the end of this module, you will be able to:

  • understand the causes of conflict and its impact on individuals and teams
  • identify various techniques for effective conflict resolution
  • manage your own emotions during disagreements to promote productive communication

Course Content